> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cadmus-cad.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Cadmus Web Admin: Configure Your Agency and Organization

> Web Admin is where OrgAdmins and AgencyAdmins configure users, agencies, incident types, integrations, and settings that control Dispatch CAD behavior.

**Web Admin** is the configuration hub for Cadmus. Everything you configure here — incident types, agency toggles, user roles, integration credentials, notification templates — flows through Cadmus services and directly shapes what dispatchers see and can do in Dispatch CAD and what field responders experience in Mobile CAD. If a feature is missing in dispatch or a permission isn't working, the answer is almost always a setting in Web Admin.

## Who this is for

| Role            | Typical tasks                                                                                       |
| --------------- | --------------------------------------------------------------------------------------------------- |
| **OrgAdmin**    | Org settings, users, incident types, GIS configuration and publication, RapidSOS, CJIS coordination |
| **AgencyAdmin** | Agency settings (NCIC, traffic stops, report numbers), units, vehicles, per-user overrides          |
| **CadmusAdmin** | Cross-org tools, cross-org GIS support, CJIS site configuration, RMS webhooks, org promotions       |

If you are unsure which role you hold, open **Web Admin** and note which items appear in the left sidebar — navigation is filtered to your permissions. See [Roles and Access](/admin/roles-and-access) for a full breakdown.

## How settings reach the field

Changes you save in Web Admin flow through Cadmus to dispatchers and field units:

```
Web Admin (org / agency / user settings)
              ↓
   Cadmus services (tenant-scoped config)
              ↓
   Dispatch CAD  ·  Mobile CAD
```

Most changes take effect after dispatchers select **Reload Data** in the Dispatch CAD header. Some changes — such as new CJIS credentials or org promotions — require CadmusAdmin action and a brief propagation window.

## Start here

If you are new to Web Admin, read the pages in this order:

<Steps>
  <Step title="Roles and Access">
    Understand which roles exist, what each role can configure, and how sidebar visibility is filtered by role. This context makes every other page easier to follow.

    → [Roles and Access](/admin/roles-and-access)
  </Step>

  <Step title="Organization and Agency Basics">
    Learn the tenant hierarchy (Organization → Agency → Unit → User), how Live and Sandbox orgs pair, and where each type of setting lives.

    → [Organization and Agency Basics](/admin/organization-agency-basics)
  </Step>

  <Step title="Users Lifecycle">
    Invite dispatchers, assign roles and agency access, manage deactivation, and handle CJIS user overrides.

    → [Users Lifecycle](/admin/users-lifecycle)
  </Step>
</Steps>

## Key sections

<CardGroup cols={2}>
  <Card title="Organization & Agency Basics" icon="building" href="/admin/organization-agency-basics">
    Tenant hierarchy, Live vs. Sandbox, and where to configure each type of setting.
  </Card>

  <Card title="Roles & Access" icon="shield-halved" href="/admin/roles-and-access">
    Role tiers, sidebar permissions, common assignments, and NCIC access warnings.
  </Card>

  <Card title="Users Lifecycle" icon="users" href="/admin/users-lifecycle">
    Invite, activate, assign, and deactivate dispatchers and admin users.
  </Card>

  <Card title="Agency Settings" icon="sliders" href="/admin/agency-settings">
    NCIC, traffic stops, report number formats, and other per-agency toggles.
  </Card>

  <Card title="GIS Data Management" icon="map" href="/admin/gis-data-management">
    Upload GIS artifacts, review previews, map fields, validate matches, and publish org-scoped data.
  </Card>

  <Card title="Integrations" icon="plug" href="/admin/integrations-overview">
    RapidSOS, CJIS/RMS, ATAK, and API key management.
  </Card>

  <Card title="Troubleshooting & Audit" icon="magnifying-glass" href="/admin/troubleshooting-audit">
    Admin-side diagnostic checks, audit log access, and escalation steps.
  </Card>
</CardGroup>

<Note>
  Always confirm which organization is selected in the header picker before saving any changes. Web Admin applies settings to the currently selected org — editing the Sandbox org when you intend the Live org (or vice versa) is one of the most common admin mistakes.
</Note>