> ## Documentation Index > Fetch the complete documentation index at: https://docs.cadmus-cad.app/llms.txt > Use this file to discover all available pages before exploring further. # Working a Call: The Cadmus Call Detail View Explained > Everything on the Call Detail page — call summary, units, reporting parties, persons and vehicles, notes, agency timers, and closing actions. The **Call Detail** page is the complete, living record for a single Call for Service. Every piece of information tied to an incident — the location, assigned units, reporting parties, persons, vehicles, notes, and close details — lives here. You use call detail throughout the lifecycle of a CFS: from the moment a call is created through dispatch, scene management, and final closure. ## How to open a call You can reach call detail from any of three entry points: * **Dispatch board** — click any call card on an active board tab (Pending, Active, Recent, etc.). * **After create** — Cadmus navigates to call detail automatically when you click **Create Call** in the New CFS form. * **Find a Call** — use the [Find a Call](/dispatch/find-a-call) search for closed or historical calls that have scrolled off the board. ## App bar actions The actions available at the top of call detail change based on the call's current status. | Action | When available | | ---------------- | --------------------------------------------------- | | **Close Call** | Active and open calls | | **Reopen Call** | Closed calls (subject to supervisor policy) | | **Merge into…** | Any open call — merge a duplicate CFS into this one | | **Report Taken** | When the agency's report workflow is active | ## Call detail blocks Call detail is organized into labeled blocks. Each block focuses on a distinct aspect of the incident. ### Call summary The call summary block shows the current **status**, **priority**, **incident type**, and most recent updates at a glance. From here you can: * Click **Edit Call Details** to update priority, type, location, or narrative without reopening the New CFS form. * View **RECENT UPDATES** for a condensed activity feed. ### Call type and description This block displays the structured incident type code alongside the free-text **Call Description**. Use **Edit Incident Type** to change the type after initial create if information from the field warrants a reclassification. ### Call intelligence The call intelligence block provides contextual information organized into three tabs: | Tab | Content | | ------------ | ---------------------------------------------------------------- | | **Activity** | Prior incident activity associated with the current address. | | **Location** | Map and address details for the incident location. | | **Callers** | Caller history and prior contacts associated with the RP number. | ### Location details The location block lets you manage address accuracy after the call is created: * **Edit Address** — open the location editor and choose a mode from the same dropdown used when creating a CFS: * **Address** — street address with GIS suggestions and validation * **Cross Street** — intersection when no exact address is known * **Common Place** (**Place**) — pick from your agency's saved common-place list * **GPS Coordinates** — shows existing geocoded coordinates when available * **Validate and Geocode Address** — re-submit the address to GIS and update the map pin. * **Refresh Address Resolution** — pull the latest GIS result without changing the stored address. * **Copy GPS coordinates** — copy the geocoded latitude/longitude to the clipboard for field communication. If the initial address was unvalidated, the map pin may be in the wrong location. Use **Validate and Geocode Address** as soon as you correct the address text. ### Units on call The units block shows every unit currently assigned to the CFS and their real-time status. | Status chip | Meaning | | ----------- | --------------------------- | | **AVAIL** | Unit is available | | **DISP** | Unit dispatched to the call | | **ENRT** | Unit en route | | **SCENE** | Unit on scene | | **CLR** | Unit cleared from the call | The **AVAILABLE UNITS** row at the top of the block lists units that can be immediately assigned. Click a unit in that row to dispatch it to the call without leaving call detail. **Agency desk** virtual units (for example **MSHP-DESK**) also appear in this row and in **Assign Unit**. Clicking or dragging an agency desk uses the same UX as a field unit, but Cadmus runs **agency assignment** instead — the agency is added under **Assigned agencies** and receives its own CFS number. Agency desks are not logged on through **Login User** (F2). ### Reporting party and callers This block displays the primary **REPORTING PARTY** and any additional callers. * Click **Query** next to a person record to run a CJIS person lookup. * Click **Add caller** to record additional callers that contact the center after the call is created. ### Persons and vehicles Use this block to document everyone involved in the incident, in addition to the reporting party. **Person roles available:** * Suspect * Victim * Witness * Driver * Passenger * Other For vehicles, click **Add Vehicle** to attach a vehicle record. On each person or vehicle card: * **View** — open a read-only details dialog (available even when the call is closed; you do not need to open Edit just to inspect fields). * **Query** — (law enforcement) run a CJIS person or vehicle lookup tied to this call and subject. * **Review Query** — (law enforcement) when a prior query is already associated with that person or vehicle on this call, reopen the saved CJIS result instead of starting a new query. Edit, remove, and citation actions remain available on open calls as before. ### CJIS query history Queries started from call detail appear in the call's **CJIS Query History**. The icon and label on each entry show whether the query is pending, completed with a hit, completed with no hit, timed out, or failed. Open **CJIS Query History** and select **Refresh** if a recently submitted query is not yet listed. Wait if the entry is marked sent or pending. A completed icon means a response arrived; read the accompanying hit or no-hit label. Select a completed entry to view its parsed response and authoritative raw response. A DOR photo tab appears only when photo information is available. If part of an older response is unavailable, Cadmus keeps any accessible parsed or raw information visible and identifies the missing portion. Entries without a transaction identifier are not selectable. CJIS Query History and reopened results are restricted to authorized Law Enforcement users. Do not copy response text into an unrestricted note or relay it over an open or unencrypted channel. Adding, editing, or removing a person writes an entry under **History & Logs → Audit Logs** (switch the filter from **Call Notes** if you do not see it). ### Assigned agencies On multi-agency incidents, each involved agency receives its own CFS number and appears in this block. Assigning an **agency desk** virtual unit from the sidebar or **AVAILABLE UNITS** row adds the agency here and triggers CFS generation for that agency. * View each agency's CFS number alongside your own. * Click **Generate report #** to assign a report or case number for a specific agency. * Click **Set Primary Agency** to designate the lead agency. * Click **Remove Agency** to detach an agency from the call if added in error. ### Agency status timers Each agency on a multi-agency call can have its own timer card. Timer cards appear for agencies that currently have a unit **on scene** on this call — they are hidden when that agency’s units are only dispatched or en route. * Click **Status Check Complete** to acknowledge a timer check. * Click **Pause checks** to temporarily suspend the timer when warranted. The card stays on the call and shows **Checks paused**. * Click **Resume checks** on a paused card to restart that agency’s timer from a fresh interval (same result as the command-line `STATUS ON @Agency`). * Use the interval and snooze options to adjust check frequency per agency SOP. ### History, logs, and images This section is the call's permanent record of everything that happened. Dispatcher-entered narrative notes attached to this call. Call notes are visible in the call record and may appear on reports depending on agency configuration. Click **Add Call Note** to add an entry. **Restricted CJIS notes:** If a dispatcher pastes external query response text that begins with `FROM-MULES`, `FROM-DOC`, `FROM-NCIC`, `FROM-REVENUE`, or `FROM-NLETS`, Cadmus automatically classifies the note as **Restricted / Confidential — Law Enforcement only**. Law Enforcement agencies see the full text; Fire, EMS, and other non-LE agencies see a placeholder message instead of CJIS content. An orange warning may appear while typing or pasting before the note is saved. System-generated log of every change made to the call record — field edits, status updates, unit assignments, person add/edit/remove (suspect, victim, witness, and other roles), and more. Audit logs are read-only and cannot be deleted. Click **Add Log** to add a manual log entry for events not captured automatically. The History filter defaults to **Call Notes**. Switch to **Audit Logs** or **All** to see person and other system changes. Photos attached to the call appear under **History & Logs**. Use the image icons below the note field: | Control | Action | | ---------------------- | -------------------------------------------------------------------------------- | | Gallery / upload icons | Open a file picker and attach a JPEG, PNG, or GIF (max 5MB). | | Clipboard icon | Paste a screenshot or image copied to the clipboard, then upload it to the call. | Canceling the file dialog does nothing (it is not an error). If paste finds no image, copy a screenshot first or use upload. ### Quick actions The quick actions column provides one-click shortcuts to the most common dispatch tasks: | Action | Effect | | ------------------------ | ---------------------------------------------------------------- | | **Add Log Entry** | Opens the add-log dialog for a manual narrative entry. | | **Assign Unit** | Opens the unit search to assign a unit not in the available row. | | **Assign Report Number** | Associates a report or case number with this CFS. | | **Clear Call** | Marks the call as cleared without a full close workflow. | ## Closed calls When a call's status is **Closed**: * Editing most fields and adding new logs or images is restricted. * The call remains visible in the **Recent** board tab for a configurable period, after which it moves to full history searchable via [Find a Call](/dispatch/find-a-call). * Use **Reopen Call** only in accordance with your agency's supervisor-approval policy. Reopening a closed call creates an audit log entry and may require a supervisor PIN or approval step depending on your agency's configuration. ## Related guides Step-by-step walkthrough for creating a new Call for Service. Finalize a CFS when units have cleared and narratives are complete. Search closed and historical calls beyond the Recent board. Field-by-field reference for the Create New Call for Service form.