> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cadmus-cad.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Find a call (mobile)

> Search open and past calls from the MDT — not NCIC.

Search open and past calls from the MDT — not NCIC.

<Note>Screenshot placeholder: Find a Call screen</Note>

## Open

Sidebar **Find a Call**

Title: **Find a Call** — subtitle **Open and past calls — not NCIC**

## Status

Use the **Status** control to choose which calls to search:

| Status                | Shows                                                              |
| --------------------- | ------------------------------------------------------------------ |
| **Pending** (default) | Unassigned open calls                                              |
| **Active**            | Dispatched / in-progress calls (not pending, closed, or cancelled) |
| **Closed**            | Closed archive calls                                               |
| **All open**          | Pending and active calls (excludes closed and cancelled)           |

Status is kept when you change pages of results.

## Search filters

Combine any of these filters — all active filters apply together (AND logic).

| Field                 | Use                                                                          |
| --------------------- | ---------------------------------------------------------------------------- |
| **Keyword**           | Search descriptions, notes, phone fragments, and related text                |
| **CFS #**             | Exact or partial call number                                                 |
| **Address**           | Location text                                                                |
| **License plate**     | Plate on the incident; use `330*` for prefix match (e.g. `330PK3`, `330000`) |
| **By officer / unit** | Officer name, badge, or unit call sign                                       |
| **Date**              | Single day (reported date)                                                   |
| **From / To**         | Date range (reported date)                                                   |

**More filters** (person / vehicle):

| Field              | Use                            |
| ------------------ | ------------------------------ |
| **Name**           | Person or reporting party name |
| **SSN**            | Partial match                  |
| **DOB**            | Partial match                  |
| **VIN**            | Vehicle VIN                    |
| **Driver license** | OLN / DL                       |

Filled person filters must match the **same** person on the call. Vehicle fields apply to the call.

Active filters appear as **chips** you can remove individually.

Tap **Search** to run the query. **Clear** resets all filters.

Results: **N result(s) — page X of Y**

<Note>Screenshot placeholder: Find a Call search form and results</Note>

## Sort results

Tap a column header to sort:

* CFS #
* Report #
* Date/Time
* Location
* Type
* Officer/Units

Tap again to reverse sort direction.

## Open a result

Tap a result row to open the call. Open (pending/active) calls may still be worked in the field. Closed calls open the **closed call detail** screen.

The closed-call detail screen includes:

| Section                | What you see                                                                                                                                         |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Header**             | CFS number, report/RMS number when present, CLOSED status, reported and cleared times                                                                |
| **Summary**            | Call type, location, primary units, priority                                                                                                         |
| **CFS narratives**     | Public narrative and private notes (when your role allows). Tap **Edit** to update, then **Save**. Supervisors can mark **Supervisor approved CFS**. |
| **Occurrence history** | Entered, dispatched, on scene, and cleared timestamps                                                                                                |
| **Call notes**         | Dispatcher and officer notes logged on the call                                                                                                      |

### Reports (top bar)

| Action         | Purpose                                                                                                                                                                                                                                                              |
| -------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **PDF**        | Download the full internal CFS report (same PDF as Web Admin closed incidents)                                                                                                                                                                                       |
| **Email**      | Email the full internal report to agency notification addresses configured in Web Admin                                                                                                                                                                              |
| **Public CFS** | Shown only when your organization has **Enable Public CFS Report** turned on in Web Admin. Opens a preview of the **public narrative only** (labeled **CFS**), then **Share PDF** for a redacted public document — no private notes, chronology, or incident tables. |

<Note>Screenshot placeholder: Closed call detail with narratives and report actions</Note>

## Offline

**Search failed. Check network and try again.**

## Tips

* Default status is **Pending** for open-call lookups during a shift.
* Switch to **Closed** for archive-style history search.
* Use CFS number when dispatch radioed it.
* Use `330*` on license plate when you know the prefix only.
* Combine keyword + officer + date range to narrow busy agencies.
* This is **not** NCIC — use **NCIC Search** for criminal queries.
* If **Public CFS** is missing, ask an OrgAdmin to enable it under Web Admin **Settings** → **CFS Reports**.

## Warnings

<Warning>Historical call data is sensitive — follow records/PII policy on shared devices.</Warning>
<Warning>Public CFS shares only the public narrative, but still may contain PII — follow your agency release policy before sharing outside the organization.</Warning>
<Warning>Private notes are restricted — only enter information appropriate for your role.</Warning>