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Agency settings give AgencyAdmins precise control over what officers and dispatchers in a single agency can do — from whether traffic stops and citations appear in the workflow to whether MDT users must be logged onto a unit by dispatch before entering the app. Because these settings are agency-scoped, they do not affect other agencies in your organization, and some can be further refined at the individual user level through per-user overrides.

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Open agency settings

1

Select your organization

From the Web Admin sidebar, confirm the correct organization is selected.
2

Go to Agencies

Select Agencies in the sidebar.
3

Choose the agency

Select the agency you want to configure.
4

Open Settings

Select the Settings tab for that agency, or navigate directly to /agencies/{agencyId}/settings.
This page requires the AgencyAdmin role or higher (canManageAgencyResources).

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Boolean settings

Settings are grouped by category and displayed with color-coded labels: Safety (red), Access (blue), Features (green), and Compliance (orange).
  • Category: Safety
  • Default: Enabled
  • Effect when on: Users may conduct traffic stops and generate citations from Dispatch CAD and mobile apps.
  • Effect when off: Traffic stop and citation workflows are restricted for all users in this agency.
  • User override: Allowed — you can disable traffic stops for individual users (for example, trainees) without affecting the rest of the agency.

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Report number format

The Report Number Format field appears only when Separate RMS Report Numbers is enabled. Use the following tokens to build your format string: Example: {AGENCY}-{YY}-{NNNN} produces CPD-26-0001.
Document the format string in your agency’s SOP and align it with your RMS vendor’s case number field requirements before enabling separate numbering in production.

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Save workflow

1

Enter edit mode

Select Edit if the page requires it to unlock fields.
2

Adjust settings

Toggle boolean settings or edit the report number format string.
3

Save

Select Save.
4

Confirm success

Wait for the success toast notification to confirm the changes were applied.

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Dispatch and mobile impact

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Common mistakes

Disabling Traffic Stops Allowed mid-shift affects units already on traffic calls. Communicate the change to active units before toggling.
Changing the Report Number Format after numbers have already been issued can create gaps or duplicate sequences. Coordinate with your records manager before modifying the format string in production.
  • Enabling NCIC without org CJIS configuration — the agency-level toggle is only half of the requirement; org CJIS routing must also be set up.
  • Enabling unit-login gating without shift procedures — officers will wait after sign-in until dispatch logs them onto a staffed unit. Confirm F2 unit-login procedures before enabling this agency-wide.
  • Changing report format after numbers are issued — historical records reference the old format; the mismatch complicates reconciliation.
  • Assuming separate copies exist — mobile and Dispatch CAD read the same agency settings; there are no separate configuration copies to keep in sync.