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Web Admin is the configuration hub for Cadmus. Everything you configure here — incident types, agency toggles, user roles, integration credentials, notification templates — flows through Cadmus services and directly shapes what dispatchers see and can do in Dispatch CAD and what field responders experience in Mobile CAD. If a feature is missing in dispatch or a permission isn’t working, the answer is almost always a setting in Web Admin.

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Who this is for

If you are unsure which role you hold, open Web Admin and note which items appear in the left sidebar — navigation is filtered to your permissions. See Roles and Access for a full breakdown.

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How settings reach the field

Changes you save in Web Admin flow through Cadmus to dispatchers and field units:
Most changes take effect after dispatchers select Reload Data in the Dispatch CAD header. Some changes — such as new CJIS credentials or org promotions — require CadmusAdmin action and a brief propagation window.

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Start here

If you are new to Web Admin, read the pages in this order:
1

Roles and Access

Understand which roles exist, what each role can configure, and how sidebar visibility is filtered by role. This context makes every other page easier to follow.→ Roles and Access
2

Organization and Agency Basics

Learn the tenant hierarchy (Organization → Agency → Unit → User), how Live and Sandbox orgs pair, and where each type of setting lives.→ Organization and Agency Basics
3

Users Lifecycle

Invite dispatchers, assign roles and agency access, manage deactivation, and handle CJIS user overrides.→ Users Lifecycle

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Key sections

Organization & Agency Basics

Tenant hierarchy, Live vs. Sandbox, and where to configure each type of setting.

Roles & Access

Role tiers, sidebar permissions, common assignments, and NCIC access warnings.

Users Lifecycle

Invite, activate, assign, and deactivate dispatchers and admin users.

Agency Settings

NCIC, traffic stops, report number formats, and other per-agency toggles.

GIS Data Management

Upload GIS artifacts, review previews, map fields, validate matches, and publish org-scoped data.

Integrations

RapidSOS, CJIS/RMS, ATAK, and API key management.

Troubleshooting & Audit

Admin-side diagnostic checks, audit log access, and escalation steps.
Always confirm which organization is selected in the header picker before saving any changes. Web Admin applies settings to the currently selected org — editing the Sandbox org when you intend the Live org (or vice versa) is one of the most common admin mistakes.