Skip to main content
Cadmus handles two closely related records at the agency level: citations generated during traffic stops and RMS case numbers assigned when a call closes with “Report to Follow.” Both are configured on the agency Settings page, and both carry real legal and administrative weight — citations may be filed in court and report numbers must align with your RMS vendor’s sequencing requirements. Get these settings right before going live and test them in a sandbox environment first.

​
E-ticket-only agencies

Some agencies use Cadmus only for electronic citations, without dispatch CAD or call-for-service workflows. On the agency Settings page:
  1. Turn CAD Module off for that agency.
  2. Leave E-Ticket Module on.
  3. Configure citation templates, charge codes, court info, and number blocks as usual.
Officers sign into Mobile CAD and land on E-CITATIONS. They can issue, sync, preview, and print citations without selecting an assigned call. Full CAD agencies still link citations to an active call when CAD Module is on.
Traffic Stops Allowed still controls whether traffic-stop and citation workflows are permitted for the agency. E-ticket-only agencies typically leave it enabled.

​
Citations

The Citation section of the agency settings page contains the citation template configuration and, when the citation module is enabled for your deployment, a PDF designer for customizing the layout of printed citations.

​
Configure citation templates

1

Open agency settings

Navigate to /agencies/{agencyId}/settings in Web Admin.
2

Scroll to Citations

Locate the Citations section on the settings page.
3

Place fields on the form

Upload your blank citation PDF or images, drag fields from the palette onto each page, and adjust position and font size. Save layout when finished.
4

Preview before mobile

Select Preview to fill the template with fictional sample data (driver, vehicle, and violation fields). Court fields use your agency citation settings when configured. Text is clipped at each field box — the same behavior as mobile — and fields outlined in red have text that does not fit (widen the box or reduce font size).
5

Enable on mobile

Turn on Use on mobile when the preview looks correct.
6

Optional: verify on a device

Generate a test citation from the mobile app in training mode if you want a final check on a physical printer or MDT screen.
Citation templates may be legal documents used in court. Have your agency attorney review the template before production use. Editing the template after citations have been issued causes historical PDFs to no longer match the current layout.
Test one citation in your Sandbox organization before enabling the template in your Live organization. This lets you catch formatting issues without creating records in the production system.

​
Import RSMO / statewide charge codes

The Charge Codes (RSMO) card on the agency E-Citation Settings page lets Cadmus administrators import the active statewide charge code catalog from a JMS-format CSV.
1

Confirm State code

Set State Code on the e-citation settings (for example MO) so mobile officers search the correct catalog.
2

Upload CSV

Choose the export file and select Import CSV. Only rows with active = 1 are loaded into the picker.
3

Verify count

The card shows how many active codes are loaded and the last import time. Officers should open E-CITATIONS once online to refresh the mobile cache.
Expected CSV columns: chargecodeid, chargename, code, class_name, crime_type, description, statute_code, state, active.

​
Missouri state template vs custom agency PDF

Missouri agencies can choose Missouri state template (recommended) so officers use the Cadmus-managed Form 37A layout statewide, or Custom agency template to upload and place merge fields in Web Admin. Non-Missouri states use the custom designer only until a state template is published. The template designer palette includes Driver middle initial (DriverMiddleName) for PDF placement. Fine amount is not shown to officers on mobile; do not rely on a fine field in the officer workflow. For Missouri Form 37A, Cadmus administrators can also place these merge fields on the State E-Ticket Templates page: Officer name, Officer badge, Issue date (CitationDate), Court division, OCN, CDL yes/no (DriverIsCdlYes / DriverIsCdlNo), and Did unlawfully checkboxes (UnlawfulOperateDrive, VehicleIsParked, VehicleIsCmv, VehicleHasHazmat). Officer name, badge, and issue date are autofilled on mobile at ticket creation; division, OCN, CDL, and unlawfully boxes appear on the officer entry form only when placed on the published state template.

​
RMS report numbers

How Cadmus assigns report numbers depends on a single agency-level toggle:

​
Format tokens

When separate numbering is enabled, build your format string using these tokens: Example: {YY}-{NNNN} produces 26-0042.

​
Sequence seed

During initial go-live, a super admin may set the sequence seed to start numbering at a specific value — for example, to continue from where a legacy RMS left off.
Set the sequence seed only once, during initial deployment. Changing it after numbers have been issued creates gaps or duplicate sequences. Records staff must manually reconcile any gaps that occur when calls are deleted or workflows are aborted.

​
Dispatch and mobile impact

  • Officers and deputies can generate citations from the call detail view in Dispatch CAD only when Traffic Stops Allowed is enabled for the agency. See Agency Settings for details on that toggle.
  • When a dispatcher closes a call with Report to Follow, Cadmus assigns a report number according to the agency’s current numbering configuration. If separate numbering is on, the format string is applied immediately.

​
Common mistakes

Report number gaps may occur if calls are deleted or workflows are aborted before a number is fully committed. Records staff should reconcile sequences periodically to identify and document any gaps.
  • Editing the citation template after citations have been issued — historical PDFs no longer match the current template, which can create discrepancies in court filings.
  • Wrong {AGENCY} abbreviation in the format string — verify the abbreviation configured in Cadmus matches what your RMS and records system expect.
  • Enabling separate report numbers without training records staff — the numbering change affects how your RMS vendor receives case numbers; brief records staff before flipping the toggle in production.
Document your format string in the agency SOP and align it with your RMS vendor’s field length and character requirements. Some RMS systems impose a maximum case number length that may affect which tokens you can combine.