Who can use this
Access is limited by your signed-in organization, selected agency, and assigned permissions. An administrator can manage only the rotations and contacts within the scope they are authorized to administer. Dispatchers can use rotations available to their agency when the feature is enabled. If you cannot open Agency & dispatch → Rotations, your role may not have access. Ask your Cadmus administrator to confirm availability and permissions. Authorized administrators can prepare drafts and maintain providers before operational rollout is enabled; activation requires rollout enablement.Create a rotation
1
Open Rotations
In Web Admin, open Agency & dispatch → Rotations. Confirm the organization in the shared organization picker, then choose the agency. Choose the organization-wide option only if your role and agency procedure allow it.
2
Details
Name the rotation for its purpose, such as towing, detective notifications, or EMS, and choose the weekly or round-robin method.
3
Members
Add the companies, personnel, units, or external contacts who may be called. Review each member’s name and call information.
4
Rules
Arrange members in the intended order. For a weekly rotation, set the Sunday anchor date and timezone; the first member owns the anchor week and members take turns by week from that date. For round-robin, configure whether declined, unanswered, or skipped callouts consume a turn. These options default to off.
5
Preview
Review the proposed order and schedule, then save the rotation as a draft. Confirm that the right members and rules are in place before activation.
6
Activate the rotation
Enter an activation reason and activate the rotation. Dispatchers can use an active rotation for callouts.
Update rotations and providers
Edit a rotation when its order, schedule, or rules change. Provider details can be edited separately from rotation membership. Record a reason when prompted so administrators can understand why the rotation changed. Use the providers view to add a towing company or external provider, including its name, telephone number, notes, and active status. For towing companies, select the supported towing capabilities. Personnel and units are selected from existing agency records; maintain those records through their normal administration pages. An organization-owned provider can be included in an agency rotation when it is offered in the member selector. An agency administrator cannot change that shared provider’s profile; ask an organization administrator to update it. When a company should no longer receive callouts, deactivate it. Deactivation keeps its prior rotation and call history available for review; it does not erase that history. Do not create a replacement entry merely to hide the old record.Rotation methods
Review the rotation’s current rules before relying on the next member. Weekly ownership is fixed by the configured order, anchor date, and timezone.
Example setups
The same resource may belong to more than one named rotation. Each rotation maintains its own order and history.