Find a call (mobile)

Search open and past calls from the MDT — not NCIC.

Screenshot placeholder: Find a Call screen

Open

Sidebar Find a Call Title: Find a Call — subtitle Open and past calls — not NCIC

Status

Use the Status control to choose which calls to search:

Status	Shows
Pending (default)	Unassigned open calls
Active	Dispatched / in-progress calls (not pending, closed, or cancelled)
Closed	Closed archive calls
All open	Pending and active calls (excludes closed and cancelled)

Status is kept when you change pages of results. Combine any of these filters — all active filters apply together (AND logic).

Field	Use
Keyword	Search descriptions, notes, phone fragments, and related text
CFS #	Exact or partial call number
Address	Location text
License plate	Plate on the incident; use `330*` for prefix match (e.g. `330PK3`, `330000`)
By officer / unit	Officer name, badge, or unit call sign
Date	Single day (reported date)
From / To	Date range (reported date)

More filters (person / vehicle):

Field	Use
Name	Person or reporting party name
SSN	Partial match
DOB	Partial match
VIN	Vehicle VIN
Driver license	OLN / DL

Filled person filters must match the same person on the call. Vehicle fields apply to the call. Active filters appear as chips you can remove individually. Tap Search to run the query. Clear resets all filters. Results: N result(s) — page X of Y

Screenshot placeholder: Find a Call search form and results

Sort results

Tap a column header to sort:

CFS #
Report #
Date/Time
Location
Type
Officer/Units

Tap again to reverse sort direction.

Open a result

Tap a result row to open the call. Open (pending/active) calls may still be worked in the field. Closed calls open the closed call detail screen. The closed-call detail screen includes:

Section	What you see
Header	CFS number, report/RMS number when present, CLOSED status, reported and cleared times
Summary	Call type, location, primary units, priority
CFS narratives	Public narrative and private notes (when your role allows). Tap Edit to update, then Save. Supervisors can mark Supervisor approved CFS.
Occurrence history	Entered, dispatched, on scene, and cleared timestamps
Call notes	Dispatcher and officer notes logged on the call

Reports (top bar)

Action	Purpose
PDF	Download the full internal CFS report (same PDF as Web Admin closed incidents)
Email	Email the full internal report to agency notification addresses configured in Web Admin
Public CFS	Shown only when your organization has Enable Public CFS Report turned on in Web Admin. Opens a preview of the public narrative only (labeled CFS), then Share PDF for a redacted public document — no private notes, chronology, or incident tables.

Screenshot placeholder: Closed call detail with narratives and report actions

Offline

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Tips

Default status is Pending for open-call lookups during a shift.
Switch to Closed for archive-style history search.
Use CFS number when dispatch radioed it.
Use 330* on license plate when you know the prefix only.
Combine keyword + officer + date range to narrow busy agencies.
This is not NCIC — use NCIC Search for criminal queries.
If Public CFS is missing, ask an OrgAdmin to enable it under Web Admin Settings → CFS Reports.

Warnings

Historical call data is sensitive — follow records/PII policy on shared devices.

Public CFS shares only the public narrative, but still may contain PII — follow your agency release policy before sharing outside the organization.

Private notes are restricted — only enter information appropriate for your role.

Getting Started

Calls & Status

Field Tools

NCIC & Enforcement

Device & Connectivity

Find a call (mobile)

Open

Status

Search filters

Sort results

Open a result

Reports (top bar)

Offline

Tips

Warnings

​Open

​Status

​Search filters

​Sort results

​Open a result

​Reports (top bar)

​Offline

​Tips

​Warnings

Open

Status

Search filters

Sort results

Open a result

Reports (top bar)

Offline

Tips

Warnings