Working a Call: The Cadmus Call Detail View Explained

The Call Detail page is the complete, living record for a single Call for Service. Every piece of information tied to an incident — the location, assigned units, reporting parties, persons, vehicles, notes, and close details — lives here. You use call detail throughout the lifecycle of a CFS: from the moment a call is created through dispatch, scene management, and final closure.

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How to open a call

You can reach call detail from any of three entry points:

• Dispatch board — click any call card on an active board tab (Pending, Active, Recent, etc.).
• After create — Cadmus navigates to call detail automatically when you click Create Call in the New CFS form.
• Find a Call — use the Find a Call search for closed or historical calls that have scrolled off the board.

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App bar actions

The actions available at the top of call detail change based on the call’s current status.

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Call detail blocks

Call detail is organized into labeled blocks. Each block focuses on a distinct aspect of the incident.

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Call summary

The call summary block shows the current status, priority, incident type, and most recent updates at a glance. From here you can:

• Click Edit Call Details to update priority, type, location, or narrative without reopening the New CFS form.
• View RECENT UPDATES for a condensed activity feed.

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Call type and description

This block displays the structured incident type code alongside the free-text Call Description. Use Edit Incident Type to change the type after initial create if information from the field warrants a reclassification.

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Call intelligence

The call intelligence block provides contextual information organized into three tabs:

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Location details

The location block lets you manage address accuracy after the call is created:

• Edit Address — open the location editor and choose a mode from the same dropdown used when creating a CFS:
  • Address — street address with GIS suggestions and validation
  • Cross Street — intersection when no exact address is known
  • Common Place (Place) — pick from your agency’s saved common-place list
  • GPS Coordinates — shows existing geocoded coordinates when available
• Validate and Geocode Address — re-submit the address to GIS and update the map pin.
• Refresh Address Resolution — pull the latest GIS result without changing the stored address.
• Copy GPS coordinates — copy the geocoded latitude/longitude to the clipboard for field communication.

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Units on call

The units block shows every unit currently assigned to the CFS and their real-time status. The AVAILABLE UNITS row at the top of the block lists units that can be immediately assigned. Click a unit in that row to dispatch it to the call without leaving call detail. Agency desk virtual units (for example MSHP-DESK) also appear in this row and in Assign Unit. Clicking or dragging an agency desk uses the same UX as a field unit, but Cadmus runs agency assignment instead — the agency is added under Assigned agencies and receives its own CFS number. Agency desks are not logged on through Login User (F2).

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Reporting party and callers

This block displays the primary REPORTING PARTY and any additional callers.

• Click Query next to a person record to run a CJIS person lookup.
• Click Add caller to record additional callers that contact the center after the call is created.

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Persons and vehicles

Use this block to document everyone involved in the incident, in addition to the reporting party. Person roles available:

• Suspect
• Victim
• Witness
• Driver
• Passenger
• Other

For vehicles, click Add Vehicle to attach a vehicle record. On each person or vehicle card:

• View — open a read-only details dialog (available even when the call is closed; you do not need to open Edit just to inspect fields).
• Query — (law enforcement) run a CJIS person or vehicle lookup tied to this call and subject.
• Review Query — (law enforcement) when a prior query is already associated with that person or vehicle on this call, reopen the saved CJIS result instead of starting a new query.

Edit, remove, and citation actions remain available on open calls as before.

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CJIS query history

Queries started from call detail appear in the call’s CJIS Query History. The icon and label on each entry show whether the query is pending, completed with a hit, completed with no hit, timed out, or failed. If part of an older response is unavailable, Cadmus keeps any accessible parsed or raw information visible and identifies the missing portion. Entries without a transaction identifier are not selectable. Adding, editing, or removing a person writes an entry under History & Logs → Audit Logs (switch the filter from Call Notes if you do not see it).

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Assigned agencies

On multi-agency incidents, each involved agency receives its own CFS number and appears in this block. Assigning an agency desk virtual unit from the sidebar or AVAILABLE UNITS row adds the agency here and triggers CFS generation for that agency.

• View each agency’s CFS number alongside your own.
• Click Generate report # to assign a report or case number for a specific agency.
• Click Set Primary Agency to designate the lead agency.
• Click Remove Agency to detach an agency from the call if added in error.

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Agency status timers

Each agency on a multi-agency call can have its own timer card. Timer cards appear for agencies that currently have a unit on scene on this call — they are hidden when that agency’s units are only dispatched or en route.

• Click Status Check Complete to acknowledge a timer check.
• Click Pause checks to temporarily suspend the timer when warranted. The card stays on the call and shows Checks paused.
• Click Resume checks on a paused card to restart that agency’s timer from a fresh interval (same result as the command-line STATUS ON @Agency).
• Use the interval and snooze options to adjust check frequency per agency SOP.

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History, logs, and images

This section is the call’s permanent record of everything that happened.

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Quick actions

The quick actions column provides one-click shortcuts to the most common dispatch tasks:

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Closed calls

When a call’s status is Closed:

• Editing most fields and adding new logs or images is restricted.
• The call remains visible in the Recent board tab for a configurable period, after which it moves to full history searchable via Find a Call.
• Use Reopen Call only in accordance with your agency’s supervisor-approval policy.

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