Dispatch CAD release notes

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False recovery warnings and personnel map locations

A healthy connection no longer shows false data may be outdated or automated recovery warnings. Warnings that mean the board really cannot show current data are unchanged. Personnel map location loading no longer fails from a missing organization context. The Personnel layer loads locations for the organization you are signed into.

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What to expect

• Leave the call board idle while the connection stays healthy. Those false warnings should not appear.
• Open the map and turn on Personnel. Locations for your organization should load.

See Map & Location.

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Sandbox Realism: 911 Create CFS and RapidSOS pins

In an active Sandbox Realism session you can practice 911 call entry and RapidSOS map pins without a local 911 gateway and without RapidSOS vendor credentials.

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What changed

• Create CFS on a simulated 911 tray call from the session that is running now works when no local 911 gateway is connected. Acknowledge, Dismiss, and Release on that tray work the same way. Calls from an earlier session stay unchanged.
• Simulated RapidSOS pins show on the map during that session. Create New CFS on a pin uses the existing import form.
• Live organizations, and a sandbox organization with Realism stopped, still require the local 911 gateway for 911 Create CFS. RapidSOS phone lookup and live tracking still require RapidSOS to be configured.

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What to expect

• Start Realism, generate a wireless 911 call, and use Create CFS on the tray. You should not see Local 911 gateway is not connected.
• Generate a RapidSOS event (or wait for the one that follows a wireless 911 call) and open the map. The pin appears without saving RapidSOS credentials.

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Per-CFS unit status hotfix (On Scene / Enroute)

Unit status on a call no longer flips back when call notes arrive.

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What changed

• Setting On Scene, Enroute, or other statuses on a CFS keeps that status through note adds, enrichment reloads, overview refresh, multi-window sync, and reconnect.
• Quick Status from Active Units targets the unit’s sole active CFS, or asks which CFS when the unit is on more than one call.
• Notes never change assignment status; they only refresh note text and related call details.

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What to expect

• A unit on two active calls keeps each CFS status independently.
• After you set a unit On Scene on a call, adding one or many notes must leave that unit On Scene on that call.

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NWS weather-call email forwarding

Cadmus can email stripped weather CFS reports to the National Weather Service when a weather call is created and when dispatchers add general follow-up notes.

• Use the seeded Weather Report type (or enable Forward weather calls to NWS on other weather types).
• Org Settings holds the NWS destination address. Emails use Azure Communication Services Email and include only time, location, type, and weather note text.
• On Dispatch CAD, CJIS/NCIC query actions are hidden on NWS-forward weather calls, with a weather-facts note hint.

See NWS weather-call email forwarding.

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Unit View filters and live partner calls

Dispatch CAD now keeps your call-board and Active Units agency selections across ordinary Reload Data, and authorized organization-wide boards receive partner-agency call creates live.

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What changed

• Retained agency filters — Call-board and Active Units (Unit View) agency picks are saved per signed-in dispatcher and organization. Choosing All, clearing to none, or selecting a subset round-trips after restart and after you sign back in on a shared workstation.
• Reload Data preserves selections — Header and recovery-banner Reload Data refresh the board and live connection without resetting agency filters to everyone.
• Live partner-agency calls — Dispatchers, Org Admins, Agency Admins, and Cadmus Admins on an organization-wide board see another agency’s new calls appear within seconds over the live connection—no manual refresh required. Agency-only roles stay limited to their own agency.

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What to expect

• Shared workstations keep each dispatcher’s own saved filters; signing out clears the on-screen selection for the next person but does not erase that dispatcher’s saved preference.
• Switching organizations restores only that organization’s saved filters for the current user.
• If a partner call still fails to appear while the live connection looks healthy, treat that as unexpected and escalate—do not rely on repeated manual reloads as normal workflow.

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Quick-call assignment SMS (Traffic Stop hotfix)

Officer-initiated Traffic Stop quick calls now text opted-in personnel as soon as a unit is selected. Closing the call is not required.

• Assignment SMS uses the same eligibility rules as board assign (phone on file, SMS on assign enabled, not in Do Not Disturb).
• Traffic stops still do not send an Active911 page.
• Other quick calls that assign a unit at create time (for example Paper Service) already sent assignment SMS immediately, including when the unit starts On Scene.

See Quick Calls & F-Keys.

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Query person fields match MULES

Name / DOR and related person queries now use the same values dispatchers type in MULES:

• Full name is LAST,FIRST or LAST, FIRST (comma, with or without a space; not underscore)
• Birth date is YYYYMMDD
• Sex is M, F, or U

See Queries & NCIC and Query commands.

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Fuel logs — pump readings and dispatcher DSN

Dispatchers can record optional beginning and ending pump readings when logging fuel. Cadmus can prefill beginning pump from the agency’s last ending reading, shows a gallons-vs-pump-difference hint without blocking save, and snapshots the signed-in dispatcher’s DSN with the entry. See Fuel Logs.

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Windows startup recovery

• Cadmus now recovers damaged local workstation settings that previously left the app opening minimized or frozen.
• Invalid saved window positions are reset to a visible display instead of requiring a full AppData reset.
• Launching Cadmus again while it is already running restores the existing window instead of stacking frozen processes.
• Cadmus sends a privacy-safe recovery diagnostic automatically; preference file contents are never uploaded.

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Client v1.0.60 — Active Units agency grouping

• Group by Agency — the Active Units sidebar can show agency section headers with unit counts so mixed-agency consoles can locate units faster during call assignment.
• Flat list preserved — switch back to Flat anytime to keep the existing single-list view and API order.
• Local preference — organization mode is saved on this workstation and does not change how other dispatchers see Active Units.
• Agency filters remembered — Select Agencies on the call-list side rail and the Active Units agency filter are saved per dispatcher and organization on this workstation. Another dispatcher on the same PC gets their own saved filter after they sign in.

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Client v1.0.54 — St. Clair dispatch UX

• Font size — Settings & tools → Display → Font size (100%, 110%, 125%, or 150%) enlarges text on this workstation.
• Edit Crew — right-click an on-duty unit to add crew without a full logout. Needs a matching Cadmus server update.
• Close as Desk Call — close a CFS with no primary-agency field units; Cadmus records a Dispatch Desk unit. Needs a matching server update.
• Close Panel — quick action (formerly Clear) closes the call detail window only; it does not close the CFS. Use Close Call in the app bar to finalize.
• Edit call notes — correct a posted note; Cadmus shows Edited and View original. Needs a matching server update.
• Report a Bug — no longer opens automatically on every error; send feedback from Settings when you need it.

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Shared workstations, board recovery, and unit vehicles

• Shared-workstation session isolation — use Sign Out from the user menu between dispatchers on the same Windows login so the prior session and agency filters do not carry forward.
• Live-board recovery guidance — dashboard banners identify when the call board cannot load, the live connection is lost, a prior refresh is being shown, or agencies are unavailable. Use Reload Data or Retry now as prompted.
• Vehicle display for units — vehicle names appear beneath a unit’s callsign in Login User (F2) and the Active Units sidebar. Search by a vehicle identifier, such as 24-01, to find its unit.

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CJIS response feedback and result review

Cadmus now provides consistent status feedback and result viewing for authorized CJIS queries in the Query Workspace and call detail.

• Query entries distinguish sent or pending, completed hit, completed no-hit, timeout, and error states.
• You can reopen completed entries from Recent Queries and a call’s CJIS Query History.
• Results provide a parsed view and the authoritative raw response. An authorized DOR photo view appears when an image is available.
• DOR license statuses distinguish suspended, revoked, no operators, valid, and unknown results.
• Returned warrant and protection-order indicators appear independently from the overall hit/no-hit status.
• Mobile officers receive the same response feedback and can review parsed, raw, and available photo results from NCIC Search → RESPONSES.
• Mobile spoken summaries use approved high-level statuses and do not read raw CJIS content aloud.