New CFS Form Fields Reference for Cadmus Dispatch CAD
Complete field-by-field reference for the New Call for Service form — required fields, location modes, priority levels, and action buttons.
The Create New Call for Service form (opened with F1 or New CFS in the header) collects the minimum information needed to create a dispatchable incident record. This page describes every field, mode, and button in the form so you can complete it accurately under time pressure. For the end-to-end workflow, see Create a Call for Service.
These fields must be completed before Cadmus enables Create Call. In the form they are marked with a red arrow and * (uses the theme error color so it stays readable in dark or light UI).
Field
Label
Notes
Incident type
Incident Type *
Select from the list — do not rely on free text alone
Location
Incident Location *
Street address, cross street, common place, or GPS
Incident details
Incident Details *
Who, what, where, and any immediate risks
Reporting party is optional. You can create the call with an empty RP section and add or edit the caller later in call detail.
Select the Priority Level * that matches your agency’s response protocol. Priority drives queue order on the dispatch board and may trigger automated notifications. A default is always selected, so priority alone does not block Create Call.
Priority 1 — Emergency
Immediate life-safety threat. Requires the fastest available response.
Priority 2 — Urgent
Prompt response required. Situation is serious but not immediately life-threatening.
Priority 3 — Routine
Standard response. No immediate threat to life or property.
Priority 4 — Low
Non-urgent. Can be queued for the next available unit.
Priority 5 — Informational
Informational only — no dispatch response expected.
Priority Level dropdown in the create form — P1 through P5 with color indicators.
Click Incident Type * and type 2–4 letters to filter the dropdown, then select the matching type. Incident type drives tags, default priority, and all downstream workflows (reporting templates, CAD exports, statistics).
Filter incident types by typing the first few letters of the name or abbreviation.
Always select from the list. Free-text entries without a structured type may cause missing data in agency reports and integrations.
The Location * field accepts three input modes. Cadmus detects which mode you are using based on your entry.
Street Address
Cross Street
Common Place
Set the location dropdown to Address, then type a street number and name. Cadmus submits the address to your agency’s configured GIS service. Address suggestions appear as you type.When GIS confirms the address, a Geo verified badge appears beside the field. The map pin is placed automatically.
Address mode with autocomplete and Geo verified badge.
If the address does not validate, the spinner stops without a Geo verified badge. Cadmus may still create the call, but the map pin could land in the wrong location. Verify the pin in call detail after creating the call.
Set the location dropdown to Cross St, then enter two intersecting street names (e.g., Main St & Ash St). Use this mode when no building address is available.
Cross St mode with an intersection in the location field.
Update the location to a full address as soon as field units confirm the scene, so the record and any downstream reports reflect the exact location.
Set the location dropdown to Place, then select from your agency’s configured common-place list — schools, stores, parks, and other frequently dispatched locations. Common places include pre-validated coordinates, so GIS lookup is not required.
Place dropdown listing agency-configured common places.
While you type a street address, Cadmus contacts your agency’s GIS service:
A Validating address… spinner appears in or below the Location field.
Follow any snackbar or inline error messages before submitting the form.
Address validation rules are configured in Web Admin → GIS Settings. Contact your agency administrator if validation consistently fails for known addresses.
The reporting party (RP) section captures the caller’s contact information when available. It is labeled (optional) in the form and does not block Create Call.
Option
Description
Caller address same as incident location
Toggle on to copy the incident location to the caller’s address field.
+ Add Phone Number
Record additional callback numbers for the same caller.
+ Add Caller
Add a second or subsequent reporting party at create time.
Optional reporting party fields — name, address, and notes for the primary caller.
3 — Reporting Person (optional) — caller contact fields, Caller address same as incident location, and links to add phones, callers, vehicles, and involved persons.
Further down the form — Additional Callers, Vehicles Involved, and Persons Involved (Suspect, Victim, Witness, Other).
Skips the default agency status timer for this call. Use only when agency policy permits.
+ Add Vehicle
Attach a vehicle record to the CFS at creation time (make, model, plate, color, state).
+ Add units (optional)
Assign units at create time; collapsed by default — expand to search and select units. Click outside the section (or the header again) to collapse it; selected units stay assigned.
Images and attachments are not available during the initial create dialog. After the call is saved, open it in call detail and use Add Image in the History / Logs section.
If you are unsure of the exact incident type, use a general category (e.g., “Disturbance”) and update Edit Incident Type in call detail once more information is available.
